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COVID-19 protocols for spring 2021

Read Time: 5 minutes

By the Cargill team January 13, 2021

We are open for business and ready to meet your fertilizer, seed, crop protection, and grain delivery needs. Like you, we are looking forward to the day when restrictions are lifted, but in the meantime we will continue to serve you while taking extra steps to ensure your health and safety.


See the answers to some commonly asked questions below:


Q: What changes has Cargill made to how you work with farmers since COVID-19 restrictions have been loosening?

A: First, we are pleased that there has been no interruption to business due to COVID-19 over the past year. We continue to make customer and employee safety our top priority, and that means many of our employees continue to work from home. Our sales team is using phone, email, video conference and text as their primary modes of communication. We are also finding other ways to work safely together.

We ask that you call ahead so we can be prepared for your arrival at our facility.

We can have crop input products available for on-site pickup or deliver to your farm, ensuring you can choose the method that works best for you. We have developed safety protocols for both scenarios, and we continue to accept grain deliveries at all our locations.

Q: What will I experience when I come to your facility?

A: If you are picking up crop inputs products, employees at our facilities will work with you ahead of your arrival. When on-site, we ask that you stay in your vehicle if possible. All “paperwork” will be managed electronically. If you need to enter our office, please call the posted number from your vehicle before entering.

Q: How will you handle deliveries to my farm?

A: We will work with you to arrange for crop inputs deliveries at a time when you or an employee can be available to unload the products and to designate a spot to leave the Bill of Lading.  

Q:  Is there any change to the way you deal with contract settlements, payments, grades or other issues? How do I contact you if I have questions?

A:  Continue to contact us via cell phone and text, or you can call your Cargill location.

Q: I used to meet with my Cargill rep in person, and it’s been a long time since we did that. Is there any possibility that we can meet in person now?

A: We certainly haven’t stopped meeting with our farm customers during this time, but we have been working differently. For example, our reps have been using a variety of technologies to conduct virtual meetings with customers and clients. Now we are looking at the best ways to meet with customers taking into account COVID-19 infection rates, government restrictions, and risks to our customers and staff. Restrictions are different in each province. We recommend you ask your local Cargill rep what might be possible for you.

Q:  Will the hours change at my Cargill location?

A:  We will be open and do not have a plan to change our general hours of operation. Certainly during the busy spring season we may alter hours. We will keep customers informed of changes to our operating hours. We also request that you contact us with any questions prior to either delivering grain or picking up crop inputs.